Returns & Exchanges
At Gottex, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange items within 30 days of receipt, provided they are in their original condition with all tags attached.
Initiate Your Return
Log into your account portal or visit our returns center to select the items you wish to send back and receive a return authorization number.
Pack Your Items
Place the items in their original packaging, ensuring the hygienic liner is intact for swimwear and all designer tags are still attached.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our quality control team inspects your return, a refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing